Shipping & Returns

SHIPPING POLICY

What happens once I've placed my order?

All orders are processed and shipped from our studio within 1-3 working days. Once your order has shipped, you will receive a confirmation email. If for some reason you did not receive this information, let us know via our contact function and we will update you on the status of your order. We offer Standard Delivery and Express Delivery on all items shipped from our store.

*Some orders are completed and shipped via our third party sellers. We cannot guarantee a delivery date for such items ordered. All items shipped from our U.S.A Partners are shipped directly. Shipping costs are included within the price if the order totals over £25.

We can only offer shipping to the U.K.

Free delivery is only available for any order placed over £25. Standard delivery will apply. Free delivery automatically applied to order unless express delivery is chosen at checkout. 

 

How long will it take for my order to arrive?

All of our orders are sent out using a tracked courier. All UK orders should arrive 3-5 working days. U.S.A shipped products will usually take 7 to 15 days to ship.

 

What comes in my order?

All of our products come gift wrapped in recycled paper ready for their new home. If you would like to test out another scent from our website, let us know in separate email quoting your order reference number and we'll do our best to include a sample of the scent you would like to try included with your order!

 

What if the item I want is sold out?

Please contact us for more information about restocks.

 

Return & Exchange Policy

We always want our customers to be 100% happy! If for any reason you are not satisfied with your purchase, please contact us via our online web chat or via the contact option. Unfortunately, we cannot accept returns on third party products.